Returns & Exchange Policy
What happens if I am not entirely satisfied with my product?
Fragrance Lab will check and verify each and every product before shipping. If an error has occurred e.g. if the perfume is broken or faulty, the product must be returned within 7 days. If you return a product, please include: full details and an explanation as to why you were not satisfied with the product.
All valid returns will be replaced and shipped within 5 working days once we have received the damaged product and verified that it was our m
What happens if I want to return goods for an exchange or refund?
As per the South African Consumer Act, you are welcome to return any product provided that the product is in the same condition, has not been used and is still in its packaging. Fragrance Lab honours a 7-day full refund policy (excluding postage costs).
Please send the product back at your own cost, as you received it, un-opened and un-used. When the product arrives we will inspect it and see if it is liable for an exchange or refund.
A full refund will be issued in the circumstance that you do not want to exchange the product and fund may take 5 working days to clear in your account.
Note that this excludes postage costs.
What happens if I want to exchange goods?
As per the South African Consumer Act, you are welcome to return any product provided that the product is in the same condition, has not been used and is still in its packaging. If you wish to exchange the item for something else, you will be liable for return / exchange shipping costs. Fragrance Lab honours a 7-day return and exchange policy.
What happens if I want to change my order once I have placed it?
You are more than welcome to change your order, unless your order has already left our warehouse. Please contact us urgently to inform us before we pack and ship!